Return & Exchange Policy


What is Estailo’s Return Policy? How does it work?

Estailo provides 7 days returns for unused and unworn items.


  1. Return Request has to be raised within 7 days from the delivery date.
  2. Parcel opening video is mandatory for placing the returns which should be uncut and not paused in between.

We provide return or exchange if –

  1. You have recieved damaged product.
  2. Part of the order is missing. 
  3. If you get wrong product (other than product you ordered).

You are not eligible to return if –

  1. If we find product video is edited.
  2. Damaged / used / products sent without original packaging are not eligible for refunds.
  3. All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 

Simple steps to return-

  1. You can watsap us at 9991979739 with order id and unpacking video.
  2. Returns will be approved from our end within 24 hours.
  3. If you are eligible for return you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return  request.Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.
  4. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.
  5. Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.