Return & Exchange Policy
What is Estailo’s Return Policy? How does it work?
Estailo provides 7 days returns for unused and unworn items.
MANDATORY CRITERIA FOR RETURN
- Return Request has to be raised within 7 days from the delivery date.
- Parcel opening video is mandatory for placing the returns which should be uncut and not paused in between.
We provide return or exchange if –
- You have recieved damaged product.
- Part of the order is missing.
- If you get wrong product (other than product you ordered).
You are not eligible to return if –
- If we find product video is edited.
- Damaged / used / products sent without original packaging are not eligible for refunds.
- All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.
Simple steps to return-
- You can watsap us at 9991979739 with order id and unpacking video.
- Returns will be approved from our end within 24 hours.
- If you are eligible for return you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request.Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.
- Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.
- Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.